faq

frequently asked questions

us orders: we ship via USPS and guarantee your order will be delivered within 5 business days, unless its an item on a special lead time like custom engraved pieces or custom 14k pieces.

international orders: we ship to canada, australia, and the uk via DHL and your order should be delivered within 1 week. please note your country may require duty or import taxes to be paid upon receipt - we do not have any control over this or visibility and the customer is required to pay these fees or will be charged the return shipping fee.

yes! you will receive a shipping confirmation email with a tracking number the day your order ships.

gift wrapping: we offer free gift wrapping year round! at checkout, you will be asked if your order has any gift wrapping needs, and also if you would like a gift note. let us know there!

receipts are emailed upon placing your order, so we don't want to waste paper sending an additional receipt with the order! you can request a receipt with the order by reaching out to us via our ‘contact us’ page, but otherwise just use the receipt from your email inbox!
the majority of our jewelry is made from 14k gold, 14k gold filled, or sterling silver. see individual product listings for details.
please check out our jewelry care page at the bottom of our website.
please check out our returns page at the bottom of our website. please note we offer free returns for US orders, but do not support free international returns at the moment (international orders may be returned if shipping is paid for by the customer).
this should not be the case for more than 2 business days. please reach out to us at hello@cuffedbynano.com.
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contact us: additional questions? please email us at hello@cuffedbynano.com or use our chat box at the bottom right of the site! we will get back to you within 24-48 hours.

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