frequently asked questions

When will my order be shipped / delivered?

Will I receive a shipping confirmation and tracking number?

Can I get my item gift wrapped?

Why wasn't there a receipt or packing slip in my package?

What material is the jewelry made from?

How do I clean my jewelry?

How do I make a return / exchange?

My tracking has said “pre-shipment” for a few days now. What should i do?

Does your site use tracking cookies?

Can i combine discounts?

Additional questions?

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