When will my order be shipped / delivered?
Please visit our SHIPPING page for more details.
Do you have a warranty?
Yes, we have a 365 day warranty on all of our pieces. This includes breakage, unusual color change/tarnish, and other quality concerns.
Can I get my item gift wrapped?
Yes, please select gift wrap at checkout.
Why wasn't there a receipt or packing slip in my package?
Please note we do not print paper receipts unless specifically requested to save on paper. Please check your email for all order confirmation details.
What material is the jewelry made from?
Our main materials are solid 14k gold, 14k gold filled, and stainless steel. See individual descriptions for details.
How do I clean my jewelry?
Please visit our Jewelry Care page.
How do I make a return / exchange?
Please visit our self-service returns portal for returns for US orders. Please note we do not offer returns for international non-US orders.
My tracking has said “pre-shipment” for a few days now. What should i do?
If you see this message for more than 24 hours, please email us so we can help further investigate your package's whereabouts.
Does your site use tracking cookies?
Yes, we use tracking cookies to improve your experience and serve you relevant marketing.
Can i combine discounts?
We cannot combine discounts.
Additional questions?
Please use our chat widget at the bottom right corner of our site to get in touch with us!
