frequently asked questions
us orders: we ship via USPS and guarantee your order will be delivered within 5 business days, unless its an item on a special lead time like custom engraved pieces or custom 14k pieces.
international orders: we ship to canada, australia, and the uk via DHL and your order should be delivered within 1 week. please note your country may require duty or import taxes to be paid upon receipt - we do not have any control over this or visibility and the customer is required to pay these fees or will be charged the return shipping fee.
gift wrapping: we offer free gift wrapping year round! at checkout, you will be asked if your order has any gift wrapping needs, and also if you would like a gift note. let us know there!
contact us: additional questions? please email us at firstname.lastname@example.org or use our chat box at the bottom right of the site! we will get back to you within 24-48 hours.
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